Corning Natural Gas does many things to meet sustainable and low carbon emissions standards. The company projects it will reduce emissions from 1990 levels to 2044 by 49% using multiple methods.
Corning is unique in many ways. We are directly connected to local gas supply including Trenton Black River and Marcellus natural gas which eliminates some longer pipeline transportation deliveries and helps lower emissions.
In 2024, two renewable natural gas projects came online: the WAGA - Bath Landfill Project and Project Bluebird. The WAGA Project brings landfill gas, or brown gas, into our system. The Bluebird Project supplies trucked dairy farm gas into our system. These projects eliminate methane that would otherwise be flared at the landfill or vented into the atmosphere and are instead put to use for residential and commercial customers. The company has plans to add more renewable gas in the future.
Other strategies to lower carbon emissions include increasing efficiencies through weatherization of customer homes and businesses and encouraging the use of hybrid heating systems. Hydrogen blending is another possibility we may explore in the future.
The company filed its initial twenty-year gas plan on January 31, 2025 and final plan June 30, 2025. This was a NYSPSC requirement of all gas utilities and outlines how we will reduce our emissions over the next twenty years by implementing some of the aforementioned strategies. The plan will be updated every three years,
Corning Natural Gas strives to provide its customers with the best response times and customer service. Our customer satisfaction scores consistently rank #1 in New York State amongst all utilities with scores averaging around 95%. You can review the states report on utility customer performance below. The chart on page 11 shows CNGC exceeded its 87.7% target and actually outperformed all other utilities in the state!
Our most recent employee survey had a 66% response rate. One of the highest ranking answers was, "The work I do is meaningful." Company employees donate their time to the annual United Way Day of Caring (photo on left).
Our employees receive mandatory sexual harassment and diversity training annually, year-round cybersecurity training, OSHA training, various work place safety trainings, and various operator qualified training for field personnel.
We are members of the Corning Area Chamber of Commerce and the Hammondsport Chamber of Commerce. We donate thousands of dollars to various local charities in our service territory. We are proud of our commitments and of our employees who make a difference in our communities where we both work and live.
Corning Natural Gas has many policies that support ESG initiatives. These include cybersecurity objectives (see image[R]), ethics, human rights, and supply chain standards, amongst many others.
We participate annually in a Global Real Estate Sustainability Benchmark, or GRESB assessment that scores our company compared to other similar businesses. According to the GRESB.com website, assessments capture information on ESG performance and sustainability best practices for real estate and infrastructure companies, funds, and assets worldwide and are guided by what are considered to be material issues in the sustainability performance of those assets.
The assessments are aligned with international reporting frameworks, such as GRI, PRI, SASB, DJSI, TCFD recommendations, the Paris Climate Agreement, UN SDGs, region and country specific disclosure guidelines. Our GRESB score for 2023 was 88/100.