Corning Natural Gas does many things to meet sustainable and low carbon emissions standards, according to our Gas System Long Term Plan (GSLTP). The company projects it will reduce emissions from 1990 levels to 2044 by 49% using multiple methods.
The company is directly connected to local gas supply including Trenton Black River and Marcellus natural gas which eliminates some longer pipeline transportation deliveries and helps lower emissions.
The company filed its final GSLTP 20-year plan on June 30, 2025. This was a NYSPSC requirement of all gas utilities and outlines how we will reduce our emissions over the next twenty years by implementing some of the strategies listed below. The plan will be updated every three years.
Corning Natural Gas GSLTP Core Objectives
• Safety, reliability, and resiliency for Corning Gas's customers and communities are the core objectives of our corporate principles and are noted throughout the GSLTP.
• Corning supports NY policy objectives to reduce the State's GHG emissions and the development of programs to address the Climate Leadership and Community Protection Act's (CLCPA) statewide targets. Other strategies to lower carbon emissions include increasing efficiencies through weatherization of customer homes and businesses and encouraging the use of hybrid heating systems. Hydrogen blending is another possibility we may explore in the future.
• Corning Gas is focused on affordability for all customers.
• Corning Gas will complete its Leak Prone Pipe Replacement Program (LPP) for the safety of all its customers. The LPP Replacement Program is expected to be completed by 2029 - reducing methane leaks to near-zero.
• Corning Gas is using its pipe for other uses, such as renewable natural gas (RNG) and responsibly-sourced gas (RSG) In 2024, Corning completed two RNG projects. One project, located at a local landfill, captures gas generated from the decomposing waste buried below ground. The landfill gas is processed to strip out unwanted compounds, leaving behind pure methane. The methane is compressed and piped directly into Corning's distribution system for use by our customers. The second project involves the anaerobic digestion of cow manure generated at an upstate New York dairy farm. Bacteria break down the manure generating methane which is then collected, processed, compressed and loaded into large tanks at high pressure. These tanks are transported via tractor trailer to Corning's distribution system. These projects recover energy, in the form of methane, that otherwise would have been flared off at the landfill or simply vented to atmosphere at the dairy farm. Each project can replace approximately 400,000 standard cubic feet of traditional "pipeline" natural gas per day. The company has plans to utilize more RNG in the future as a cost effective, lower emissions source of energy. Energy Efficiency programs will be initiated by Corning Gas. The Company will administer and otherwise support energy efficiency and will continue to do so, subject to ongoing regulatory processes.
• Focus on supply-based decarbonization actions that target "core" residential and small commercial retail customers, for which Corning Gas procures gas supply.
• Preserve natural gas infrastructure and Corning Gas as a NY Corporation, locally headquartered as a major employer and contributor of economic vitality to its service territory.
Corning Natural Gas strives to provide its customers with the best response times and customer service. Our customer satisfaction scores consistently rank #1 in New York State amongst all utilities with scores averaging around 95%. You can review the states report on utility customer performance below. The chart on page 11 shows CNGC exceeded its 87.7% target and actually outperformed all other utilities in the state!
The purpose of this policy is to formalize our commitment to maintaining a high level of customer satisfaction. Our efforts are based on the concept of "Customer Focus," in all of our operations.
Our most recent Employee Engagement Survey had a 81% response rate. One of the highest ranking answers was, "The work I do is meaningful." Additionally, we maintain internal goals for our employee net promoter score, which is a metric for assessing our employee engagement.
Our employees receive mandatory sexual harassment and diversity training annually, year-round cybersecurity training, OSHA training, various work place safety trainings, and various operator qualified training for field personnel.
We are members of the Corning Area Chamber of Commerce and the Hammondsport Chamber of Commerce. We donate thousands of dollars to various local charities in our service territory. We are proud of our commitments and of our employees who make a difference in our communities where we both work and live. Company employees donate their time to the annual United Way Day of Caring (photo above)
Corning Natural Gas has many policies that support ESG initiatives. These include cybersecurity objectives (see image right), ethics, human rights, and supply chain standards, amongst many others. The company participates annually in a Cybersecurity Capabilities Maturity Model (C2M2) assessment to evaluate cybersecurity capabilities and has goals to improve our C2M2 score.
We participate annually in a Global Real Estate Sustainability Benchmark, or GRESB assessment that scores our company compared to other similar businesses. According to the GRESB.com website, assessments capture information on ESG performance and sustainability best practices for real estate and infrastructure companies, funds, and assets worldwide and are guided by what are considered to be material issues in the sustainability performance of those assets.
The assessments are aligned with international reporting frameworks, such as GRI, PRI, SASB, DJSI, TCFD recommendations, the Paris Climate Agreement, UN SDGs, region and country specific disclosure guidelines. Our GRESB score for 2023 was 88/100, and our 2024 score was 94/100, with internal goals to improve this score annually.
The purpose of this policy is to formalize our commitment to upholding human rights through existing decision-making, governance, corporate policies and procedures.
The purpose of this policy defines how Corning Natural Gas considered human rights in our operations, within our business relationships and across our supply chain.