COVID-19 Utility Moratorium on Terminations and Disconnections and What it Means for Customers

How long is the moratorium and who is covered?

The moratorium is in effect until 180 days after the COVID-19 state of emergency is lifted or expires. During the state of emergency, the moratorium protects all customers. After the state of emergency ends, the moratorium protects only residential customers who have experienced a change in financial circumstances due to coronavirus from terminations or disconnections.

What do you need to do?

If you have experienced a change in financial circumstances due to COVID-19 after March 7, 2020, you are responsible for certifying the change with Corning Natural Gas to prevent termination. You can contact Corning Natural Gas Customer Service or complete the other side of this notice below and mail it to our office. We will contact you to set up a deferred payment agreement. You may need to complete a financial statement and provide supporting documentation. You can contact Corning Natural Gas Customer Service to enter into a deferred payment agreement to prevent future terminations. You may need to complete a financial statement and provide supporting documentation. During the 180-day period after the state of emergency, no deposit will be required for a deferred payment agreement.

You can contact Corning Natural Gas Customer Service to enter into a deferred payment agreement to prevent future terminations. You may need to complete a financial statement and provide supporting documentation. During the 180-day period after the state of emergency, no deposit will be required for a deferred payment agreement.

How is Corning Natural Gas helping customers?

We will no longer charge late fees for the duration of the 180-day period. We are referring customers to programs that help with utility bill payments. We are setting up deferred payment agreements with customers who cannot pay in full. Please contact us to see how we can help you!