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Customer Services and Options
Contacting Customer Service - Our office in Corning is open from 8:00 AM to 5:00 PM, Monday through Friday.
Meter Reads -You can e-mail your readings to us for a more accurate bill. Send your readings to firstname.lastname@example.org.
For further help, email us at email@example.com.
Meter Reading - Approximately 90% of our customers are residential. This equates to over 12,000 homes. In an attempt to control costs, which in turn, helps reduce rates for our customers, our meter readers only read residential meters every other month.
We indicate on your gas bill whether we will be estimating or reading your meter each month. You can submit you reading via this site or if you would like to call in your meter reading on the month we estimate, do so on or about the date indicated on your bill.
How to read a gas meter - It is easy to read a gas meter, just remember two basic rules:
1. As you face the meter, always read from left to right.
2. If a hand is between two numbers, read the smaller number. You can also simply tell one of our Customer Service Representatives what numbers the hand is between for each dial.