Customer Services and Options

Contacting Customer Service - Our office in Corning is open from 8:00 AM to 5:00 PM, Monday through Friday. 

Meter Reads -You can e-mail your readings to us for a more accurate bill. Send your readings to .

For further help, email us at .

Corning Area:
(607)936-3755
Addison/Hammondsport Area:
(800)834-2134
Nights, Saturdays, Sundays & Holidays:
(607)936-3755
For Emergencies:
(607)936-3755

Budget Payment Plan - Household budgeting can be a difficult, but necessary task. Our Budget Plan can make it easier. You will know how much you will be paying each month and avoid the highs and lows brought on by seasonal changes. Based on your past 12 month history we apply the most current rates to come up with your estimated monthly payment amount and start you on the plan with your first bill due in August 2009.  We must receive your request to enter the budget plan before June 30th 2009. You can call us at 936-3755 to request enrollment.  If agreeable, we can enroll you right over the phone.  You can also e-mail us at .

We will analyze your account several times a year and adjust the budget payment amount, if necessary, so that it will conform to your actual cost at the end of the budget period. Then in June we reconcile your account to zero. If there is a balance owing, you pay this balance in full. If you have overpaid, the balance applies toward your August bill.

You can leave the plan at any time and there are no additional charges for being a budget plan customer.

If you are presently on the budget plan, do not request enrollment. Your enrollment will begin automatically in August 2009. If you have been removed from the budget plan due to non-payment, you may rejoin the plan by bringing your account up to date.