Customer Services - How to Read Your Meter

Your gas meter has four dials in a row numbered in opposite directions, which measures gas in units of 100 cubic feet. Each dial must be read accurately to represent your correct natural gas usage.


To read your meter, record the numbers left to right as indicated by the dial pointers on the four dials. If the dial pointer is between two numbers, read the lowest of the two numbers except when the dial pointer is between 0 and 9, in which case you would record the number 9.

Report Your Meter Reading

In order to submit a meter reading, you will need the following information; account number (refer to your gas bill), meter number and your meter reading.  Follow these easy steps

  1. Gather all the required information from your gas meter using the above information.
  2. Submit your reading using one of the following methods
    • On-line fill in the required information on the Meter Reading Page.
    • By Phone call customer service at 936-3755 and provide our representative with
      • Your account
      • Meter read
      • Meter read date (mm/dd/yyyy)

Special Arrangements

If you have an indoor meter we will require access to the meter.  A key can be confidentially kept by Corning Natural Gas and used to ensure accurate reads are reflected on your bill.

Contacting Customer Service

Our office in Corning is open from 8:00 AM until 5:00 PM, Monday through Friday.

330 W. William St., Corning, NY  14830

Phone Directory

Corning Area / Emergencies: (607) 936-3755
Addison/Hammondsport Area: (800) 834-2134
Nights, Saturdays, Sundays & Holidays: (607) 936-3755

For further help, email us at

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Corning Natural Gas Corporation & Leatherstocking Gas Company are subsidiaries of Corning Natural Gas Holding Corporation.

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