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Customer Service - Applying for Service

Applying for Natural Gas Service - Having natural gas service is as easy as following the steps listed below:

If gas service is already to your property, come to our office at 330 West William Street in Corning and apply for service. We will obtain some basic credit information, billing information, and make meter access arrangements. We will generate a service order to connect your service and light your appliances along with the (click) http://www.corninggas.com/usr/Service_Application_2016.pdf

If gas service is not currently available to your property, we recommend that you follow this guideline: Do not purchase gas equipment or appliances until we have confirmed that gas service is available.

Please have the following information with you when you come to our office:

  • The address where you want service
  • The equipment you want serviced by natural gas
  • The date you would like natural gas service to begin
  • Your drivers license or two non-photo forms of identification.

 

We will then determine if gas service is available, visit the property to determine the meter location (usually on the exterior of the home), obtain any highway permits (if required) and identify any charges or installation deposit required.

Once the service line is installed and at least one gas appliance is properly installed, call our office to arrange for the gas meter to be installed, and service turned on. We will issue the necessary service order, and you can start enjoying the benefits of using natural gas. 

Estimated Billing - Your bill will be estimated on the months that we are not scheduled to read the meter. Your bill will also be estimated if we do not have access the scheduled month to read. We base our estimate on your gas usage history. We also factor in the current weather conditions and adjust the estimate upwards or downwards depending on if it is colder or warmer then the current period as compared to the same period last year.

Contacting Customer Service

Our office in Corning is open from 8:00 AM until 5:00 PM, Monday through Friday.

330 W. William St., Corning, NY  14830

Phone Directory

Corning Area / Emergencies: (607) 936-3755
Addison/Hammondsport Area: (800) 834-2134
Nights, Saturdays, Sundays & Holidays: (607) 936-3755

For further help, email us at custsvc@corninggas.com.

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Corning Natural Gas Corporation & Leatherstocking Gas Company are subsidiaries of Corning Natural Gas Holding Corporation.

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